K3 (Know how, Know how much, Know how more)
ING Insurance
107.000 (ING Groep)
30 man-days
Project Description: Re-organisation and rationalisation of the insurance process through simulation of an expansion of policies with various degrees of automation.
Approche SetupAs is evaluationTo be designBuildImplementGo Live
Results: A presentation for the ING Insurance Steering Committee was provided to the ‘Vie' branch director who received a ‘Go' for expansion of the policy-production automation. The IT team then successfully completed the build and implementation phases.

Lessons learned : We discovered that a 2-pronged approach is the most effective way to evaluate volumes (form-based surveys + time-meters to obtain standard times).